In the event of an emergency during our normal opening hours please call your surgery on and you will be advised what to do next.
- Truro 01872 273694
- Newquay 01637 851122
- Camborne 01209 711933
- Tregony 01872 501900
Out of hours emergency
In the event of an emergency please telephone 01637 851122 available 24-hours.
At Clifton Villa Veterinary Surgery we are proud to offer 24-hour emergency service, staffed by our own vets, to clients whose pets are registered with this practice. Should your pet require hospitalisation, please be assured your animal will be placed at our Newquay Practice. Here, they will be looked after 24-hours a day by our nurses and vets. They will not be moved to a different service provider.
Information for Owners on overnight care of their pets
At Clifton Villa, where possible we treat your animals so that they can receive medications you can give at home. However, in some cases it may be in your pet’s interest to stay for overnight care.
This may be indicated if your pet needs to receive intravenous fluids or medication, more potent pain medications or needs monitoring by our team. We are very fortunate to be able to offer our own out of hours service to our clients. This ensures you and your pets receive continuity of care, less travelling and access to all previous clinical history.
If your pet needs to stay overnight, the Veterinary Surgeon looking after your pet will inform the nursing team and the on call vet about your pet and will discuss with them the treatment plan. The 24-hour surgery will have access to all of your pet’s previous veterinary history.
Our emergency hours run from 7:00pm to 8.00am and the team consists of a Veterinary Nurse who is on site at all times, and an on-call Vet. The Vet is available to come into the practice at any time when phoned by the nursing team. The nursing team are always available throughout the night to give medications, answer any phone calls and to check on patients as often as the Vet deems necessary.
Our Out of Hours service is located at our Newquay Practice on Henver Road. It has a range of facilities to enable your pet’s recovery to health and to make their stay as stress free as possible. We have separate dogs, cats and exotics wards. We also have an isolation ward for patients that may have contagious diseases. We have large walk in kennels with memory foam mattress beds for our larger dogs, vivariums for some exotic species and a quiet cat ward with cat hides to keep our feline patients calm. We have modern diagnostic and patient monitoring equipment and facilities to be able to perform emergency surgeries at any time of the night if needed.
Your pet will be handed over to the day Vet and will be reviewed between 8am and 9am the following morning to reassess your patient. The Veterinary Nurse or the Vet on site will speak to you over the phone and discuss your pets’ progress and a plan with you about your pet’s treatment going forwards.
If you have any more questions about our out of hours emergency service please ask any members of our team on 01637 851122.
Prices
Out of hour consultation surcharge daytime/before 11pm – £82
Out of hour consultation surcharge after 11pm – £154
Consultation fee – £47.50
(Prices include VAT and correct April 2022)
Please note:
Healthy Pet Club members receive 10% off any products or services.
